Refund policy

Shipping

Shipping is free over $150! We ship everywhere within the United States.  Unfortunately at this time, we are unable to ship internationally. 

At Pink Moon Bay, we’re always looking for ways to make your shopping experience better!

  • How We Ship:
    Most orders are packed up at our boutiques and sent to our Chicago warehouse once a week for processing. This helps us make sure every order is handled with care.
  • Sometimes Faster!
    If your items are already at our Chicago store or warehouse, we can often ship them out within 1 business day — so you may get your goodies even sooner.

We truly appreciate your patience and understanding as we work hard to get your order to you as quickly as possible.


Return Policy

Please understand that we are a small, local business.  We try to continually bring newness into our store daily.  Our clients prefer that we bring a quality of different products, rather than a large quantity of the same product. Because of this, our product turnover is about 15 days. 

Items are available for return within 15 days of purchase for store credit only.  Unfortunately, after the 15 days, we are not able to accept the return. All sale items are final sale. 

Items must be in perfect condition to be accepted for return. No makeup or deodorant stains, perfume, dog hair, cigarette smell or stains of any kind will be accepted. 

Returns can be made in store or by mail. All returns are for store credit which can be used in-store or online, and the credit does not expire.

To start the return process via our return portal, Re:do, PINK MOON BAY RETURN PORTAL

ALL SALE ITEMS, BODYSUITS, JEWERLY, & SWIM ARE FINAL SALE! 

ABOUT RE:DO

RE:DO is a third party returns portal that works with us to create a seamless returns transaction.  A charge of $2.98 is automatically added to every cart, you do have the option to delete from cart at check out.  This is a non-refundable charge from RE:DO that gives the client 'unlimited returns' for their order at no additional cost. This means RE:DO will provide as many labels per order as needed, without any additional charge from the $2.98 originally at checkout.  


If you purchased the $2.98 free returns for store credit + exchange protection at the original time of checkout, there is no additional cost to return the package. You will be able to submit a return for store credit or exchange and receive a pre-paid label through our PINK MOON BAY RETURN PORTAL at no additional cost to you. 

RE:DO still abides by our return policy stated above. 

The client has the option to remove RE:DO from their cart.  If you didn't checkout with Re:Do, you will still go through our returns process like normal and purchase a label through them with discounted shipping rates saving you time and money! 

MAILING A RETURN BACK ON YOUR OWN?

Please contact us at heybabe@thepinkmoonbay.com for approval and return instructions

Once your return is approved, please include your name, contact information, and order number inside your package. 


DAMAGES/ISSUES
If you have received a damaged item or something is incorrect with your order, please contact us directly at heybabe@thepinkmoonbay.com or text/call us at 262-341-6812